Performance

Improving operational performance is an integral part of our vision to be a world class operator of utility infrastructure.

We have set out a clear strategy to focus on our core skills of managing water, wastewater, gas and electricity networks.

This section provides information on our performance in our regulated and our non-regulated business areas plus an in-depth look at non-financial key performance indicators.

Outlook

The key elements of our strategy are to continue to improve our operational performance, efficiently deliver our capital investment programme, which is improving water and wastewater services for customers across the North West, prepare for the next water price review and deliver our non-regulated growth strategy.

We take a long-term view of our operations and also see mitigation of, and adaptation to, climate change as key elements of our future plans.